Warranties and Returns

                  The Fine Print

AZPS's Toner Cartridges have been specifically manufactured for use in the corresponding machines as described by the Original Equipment Manufacturer (OEM). Compatible and remanufactured cartridges are warranted to be free of defects in both materials and workmanship for 6 months dated from the date of purchase. These cartridges are manufactured or remanufactured to the most stringent quality control standards possible, in most cases in ISO 9000 or 9001 certified factories, guaranteeing performance that meets or exceeds that of the OEM.

In case of a defective product or dissatisfaction of the quality of a product, please email us at Techsuport@azps.com or call us 1-520-722-4187. Please let us know what is wrong with the product. We can often solve the problem with some troubleshooting tips. Once verified that the product is indeed defective we will issue an RMA # and will mail or fax you a return shipping label to ship the defective product back to us. We will also ship you a replacement product right away if you so desire. AZPS will bill you for advance replacement products. Once the defective product has been received at our warehouse and tested we will issue a credit. You may also just request a refund, including shipping charges for defective products.

At AZPS. it is our desire to process returns as quick as possible. AZPS cannot process a return without issuing an RMA #. Please DO NOT send products back to us without an RMA #. We cannot issue a credit for returned items if this happens. Please email us at Techsoport@azps.com or call us at 1-520-722-4187 for an RMA #. We prefer you to email us. Please have your order # and date of purchase

In case of non-defective returns the procedures are the same as for any other return. All non-defective products returned have to be in re-sellable condition, including the packaging and may be subject to a 25% restocking fee. Non-defective items may be returned within the warranty period.